The reason for this is the same reason that you get a person in India when
you call for technical support for almost any large company, labor costs are
very expensive. On the average, our staff processes 25 - 35 internet or mail
orders per hour, but can only process 10- 12 phone orders per hour. The
more phone orders we receive, the more staff we require to process your order,
and since we are a very seasonal business, finding qualified staff for a very short period of
time is costly and difficult.
We are happy to take your phone order, but as it costs us considerably more
to do so, we can't offer discounts on phone orders at this time.
Thank you for your cooperation and understanding.