Covid-19 Return Policy
In the event that the season is cancelled and never starts we will honor our normal "Return" policy, but we will be waiving the restocking fee, and adjusting the"Return By" date. If you if you choose to return your item, we will offer you a choice of a credit for future use, or a refund. In accordance with our refund policy, we can't refund shipping fees, or accept back used or damaged items. Items with free shipping, still have non-refundable shipping fees that we paid to get your item delivered.
The Draft Kit's goal is 100% customer satisfaction. We will gladly except returns for our products if you are not completely satisfied under the following guidelines:
- You must notify us of any issues or error with your shipment within 7 days of your receipt.
All returns must call our customer service phone number at 919-846-3723 to receive a RMA authorization.
Due to the time sensitive nature of our products, returns must be received by The Draft Kit with adequate time for us to resell the item before it expires (the start of the respective fantasy sport season.) This year's return deadline for football Draft Kits is Friday 8-28-2020
Items must be returned in unused, re-sellable condition.
There are NO RETURNS for customized items like trophies, t-shirts, or mugs unless there is a error on our part with with the customizing in which case we will do whatever is necessary to correct the error.
Refunds will be issued in the same manner of payment used for the purchase.
Refunds will be issued for product cost, not for shipping. **FREE SHIPPING items like Draft Kits still have a shipping fee, only it is included in the price. The amount we paid for shipping will not be refunded. See table below for basic shipping rates for products that are excluded from any refund.
There will be a 15% or $2 minimum restocking fee to cover our costs of processing the order and return, this is above the shipping fee.
Regular Size Draft kit 8, 10 or 12 Team - $7
Regular Size Draft Kit 16 Team - $11
Jumbo Draft Kit - $13
Personal Size Draft Kit $5